About GMG
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
About the Role
A Store In-Charge will be responsible for the overall management and operations of the store, ensuring its smooth functioning and profitability. The jobholder will lead and supervise the store team, manage inventory, drive sales, and maintain high standards of customer service. Additionally, will be accountable for implementing company policies and procedures, achieving sales targets, and fostering a positive work environment.
Core Responsibilities
In the role of Store Manager, the individual oversees various key areas to ensure effective store operations and customer satisfaction. They drive sales growth and achieve revenue targets by implementing sales strategies and promotions while maintaining exceptional customer service standards to enhance satisfaction and loyalty. Addressing customer inquiries, complaints, and feedback promptly and professionally is crucial in maintaining positive customer relationships. Additionally, they oversee inventory control processes, including stock replenishment, transfers, and accuracy, while minimizing stock shrinkage and losses. Coordination with suppliers and vendors is essential to ensure timely delivery of stock and manage stock levels effectively. The Store Manager implements and enforces company policies, procedures, and standards to ensure compliance with regulations and guidelines, maintaining a safe and clean store environment. Managing store expenses within budgetary limits and optimizing operational efficiency are also key responsibilities. Furthermore, they prepare and analyze sales reports, inventory reports, and other relevant data to track store performance, identifying areas for improvement and providing regular updates and insights to management on store operations, sales trends, and customer feedback. This role demands strong leadership, communication, and analytical skills to drive store success.
Technical Competencies
Solid understanding of retail operations, inventory management, and sales techniques.